CallCareNet.com

Company Information

Carenet has a singular focus.
Deliver creative and progressive healthcare solutions that allow every patient to achieve better health.


	Our mission is to help every patient achieve Better Health so that your business can achieve Maximum Results.

We provide consistent, professional, and compassionate care to positively impact patient outcomes. Our Care Advisors effectively and proactively educate and engage patients and members; helping them manage and maintain better health.

Management Team

John Erwin
President

John is the President of Carenet with 25 years experience as a Customer Relationship Management (CRM) executive. Previous to Carenet, John created West Corporation Outbound in San Antonio, Texas. Within 10 years, they became the market leader with revenues of over $200M and 8,500 employees in 17 facilities nationwide. John led West Outbound to become the largest and most profitable sales company in the Industry, ranked #1 in size for 7 consecutive years by Call Center Solutions magazine. John developed long-term strategic client relationships with major corporations including BellSouth, Citibank, Chase Bank, Allstate, Sears, Southwestern Bell, AT&T Long Distance, Wireless and Universal Card.

Vikie Spulak
Executive Vice President

Vikie serves as the Executive Vice President and is responsible for overseeing the operation, from Clinical Services, Member Services, Account Management and Finance to Information Services ensuring our high standards of quality service and care are achieved. A veteran in her field, Vikie has 15 years of experience in client and contact center management, specializing in helping clients grow revenue and build long lasting relationships. She spent the majority of her career in high-level management positions working for two of the nations largest and most respected outsourced contact center providers.

Jeffrey VanGelderen, M.D., F.A.A.P.
Medical Director

As Carenet's Medical Director, Dr. VanGelderen oversees the quality and service of our clinical operation and is the senior leader on our Quality Management Committee. Dr. VanGelderen is a board-certified practicing Pediatrician and Carenet's Medical Director. Dr. VanGelderen graduated Magna Cum Laude from Kalamazoo College with a Bachelor or Arts in Biology and graduated from Wayne State University School of Medicine. He completed his Pediatric residency at the William Beaumont Hospital. Dr. VanGelderen is certified by the American Board of Pediatrics. Prior to joining Carenet, Dr. VanGelderen served five years as the Medical Director for MedConnection, a nurse triage call center.

Lynda Trafton, Registered Nurse
Vice President, Clinical Services

Lynda oversees Carenet's operation for all clinical services, including training and quality. Lynda brings more than 22 years of healthcare experience, including both management and clinical responsibilities. Lynda graduated from Lakeland College in Sheboygan, Wisconsin with a Bachelor of Arts in Behavioral Science and from the University of Alaska, Anchorage with her RN degree. The first 11 years of her nursing career focused on emergency medicine, serving as staff and management in a variety of adult and pediatric ED settings. For the past 11 years Lynda has worked in the tele-health Industry. Prior to joining Carenet, Lynda served 10 years in various management roles with Optum and McKesson Health Solutions.

Rick Scheel
Vice President, Sales

As the VP of Sales, Rick is responsible for developing new business opportunities for the company on a national basis. Rick has over 27 years of industry experience. Prior to joining Carenet, Rick spent 15 years working for UMR, the largest third party administrator in the US as the VP of Sales where he led a national sales teams to year over year success selling complex managed care solutions to health plans and Fortune 500 companies. Rick has a degree in computer science and served as Chief Technology Officer in the benefits and managed care industry for many years. Rick is familiar with all aspects of call center, benefits and managed care delivery systems. Rick served as the first Data Processing Director for West Corporation in Texas and was responsible for installation and startup of the initial call center operation. Rick has been a guest speaker at numerous trade shows including SPBA - Society of Professional Benefit Administrators and SIIA - Self Insurance Institute of America.

Jason J. Kelly
Director, Operations

As the Director of Service Operations, Jason is responsible for non-clinical operations at Carenet. Jason has 15 years of call center operations, training and quality management experience on both inbound and outbound sales and customer service platforms. Jason's passion for training and development of staff ensures the non-clinical personnel are ready and able to deliver accurate and quality results. Jason also has extensive experience in program implementation and process improvement which has proven to be vital in the success of new client relationships.

Elisa Dempsey
Director, Employee Experience

As the Member Services Director, Elisa is responsible for the management of our Member Services Operation. Providing excellent, quality customer service and care in the healthcare industry has been Elisa's focus for the past 15 years. Elisa started her career in the managed care arena working with claims processing, physician referrals, billing and contracting. Carenet recently honored Elisa for 10 years of exceptional service and dedication to the company.

Audrey Stephens
Director, Client Services

As the primary client point of contact, Audrey and the Client Services team work closely with clients during the implementation stage and provide on-going account management service. Ensuring that client needs are exceeded has always been Audrey's passion. Audrey has over 15 years of client management experience with one of the nation's largest outsourced contact center providers. She has successfully helped hundreds of clients meet their care, marketing, and revenue projections.

Kirk Woods
Director, Information Technology

Kirk Woods serves as the company's Director of Information Services and is responsible for technology development, IT operation maintenance and expansion, new technology product assessment/development and security and quality leadership. Before joining Carenet, Kirk applied his technical expertise in a wide variety of sectors including: Industry leading outsourced contact center providers, PC manufacturing and the Financial Industry. Kirk as over 15 years experience in systems integration, software development, virtualization, systems administration, and database systems.

Carenet - A Brief History

We've Always CARED. Carenet was established nearly 20 years ago as a part of world-renowned hospital system, CHRISTUS Heath. Our team of industry leaders remain clearly focused on designing efficient and effective solutions to provide Care Management Services for every patient or Member we serve.

Since then we've helped numerous national clients support and maintain and improve the health of their patients and members. Our roster of national customers includes companies and organizations from several different industries, including:


	Managed Care Organizations Insurance Companies Medicaid and Medicare Providers Large Third Party Administrators Federal,State, and Local Government Agencies Universities Employer Groups

Facility Tour

Our friendly Patient Care Coordinators assist patients and members with client specific care coordination. Carenet provides ongoing training programs to both its Care Advisors (Registered Nurses) and Patient Care Coordinators.

Carenet's highly skilled and experienced registered nurses give care recommendations by using McKesson/Barton Schmitt MD clinical protocols and guidelines to determine the appropriate level of care.

Carenet's friendly, knowledgeable Client Services staff is available to help you with your current services or to speak with you about Carenet's additional features or products. They also provide support to you and your staff, or collaborate with you on other cost effective solutions.

Strategic Partners

McKesson - www.mckesson.com
McKesson's vision is to help create a healthcare system where quality is higher, mistakes are fewer and costs are lower. As the nation's leading healthcare services company, we provide pharmaceuticals, medical supplies and technologies that make healthcare safer while reducing costs. McKesson touches virtually every aspect of healthcare.

Microsoft - www.microsoft.com
At Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them.

Cisco - www.cisco.com
Cisco enables people to make powerful connections-whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible-providing easy access to information anywhere, at any time.

Dell - www.dell.com
Dell is the world's leading computer systems company. We design, build and customize products and services to satisfy a range of customer requirements. From the server, storage and professional service needs of the largest corporations, to those of consumers at home. We do business directly with customers, one at a time, and believe we do it better than anyone on the planet.

CallCareNet.com

Wednesday, July 21, 2010

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